Refund policy

Refunds & Returns

We do not offer refunds for change of mind purchases.

You may be entitled to a refund, replacement, or other remedy in accordance with Australian Consumer Law if there is a major issue with your order, including:

• Damaged items
• Missing items
• Incorrect items received

If there is an issue with your order, please contact us as soon as possible so we can assist in resolving the matter.

To assist with any claim relating to damaged, missing, or incorrect items, we may request photographs and further information regarding the issue.

As all crystals are natural creations of the Earth, variations in color, pattern, inclusions, shape, and appearance are normal and are not considered defects.

We kindly ask that any issues with an order be reported within 14 days of delivery.

If a return is required, instructions will be provided prior to returning the item. Unauthorized returns may not be accepted.

Please note that we are not responsible for delays caused by postal carriers, customs processing, weather events, or circumstances beyond our control.

All digital products are non-refundable and all sales are final, except where required by law.

Cancellation Policy

Orders may be cancelled within 24 hours of purchase.

After 24 hours, cancellation requests cannot be accepted, as orders are generally processed and packed promptly for dispatch.

Digital products cannot be cancelled, refunded, or exchanged. All sales are final.